AUTHOR, TRAINER AND DEVELOPER OF INNOVATIVE E-LEARNING FLASH ANIMATION Steve Coscia is a best selling author, 20-year manager and telephone skills specialist. He is the author of two best-selling books: "Customer Service Over the Phone" and "TELE-Stress." A partial list of companies that use his telephone strategies includes Dell Computer, Motorola, Milwaukee Power Tools and Olive Garden Restaurants. Steve's interactive flash animation and PAL Tools (Perceptive Adult Learning Tools) enable his audiences to share, learn and apply new found knowledge. Click here for more information